Return Policy

At SORELL Eyewear, we want you to be completely satisfied with your purchase.
If your order is not exactly what you expected, you may return it in accordance with the conditions below.

Download the Return Form (PDF) here

RETURN PERIOD
You have the right to return your order within 14 days of receiving it.

CONDITIONS
You may inspect and evaluate the product as you would in a physical store. If the product has been damaged or if the packaging has been damaged beyond what is necessary to assess the product, we may deduct the resulting loss in value from your refund. Please handle the product with care and ensure it is securely packaged when returning it.

Complete the return form on our website and include it with your return shipment.

RETURN SHIPPING COSTS
The cost of returning your order is the responsibility of the customer.
Returns sent without sufficient postage will not be accepted.

RETURN ADDRESS

SORELL Eyewear
Westwal 36
5211 DC
's-Hertogenbosch
The Netherlands

HOW TO RETURN A PRODUCT

  1. Click on the Return Form in the footer of our website.
  2. Complete the return form.
  3. Carefully pack the glasses, preferably in the original packaging.
  4. Print the return form and include it with your shipment.
  5. Send the parcel to our return address.
  6. Keep your proof of postage until your return has been processed.

REFUNDS

Once we have received and inspected your return, your refund will be processed within 14 days using the same payment method that was used for the original purchase.

You will receive a refund for the full order amount, including the original shipping costs. The cost of returning the product from your address to our webshop is your responsibility. The refund will be issued within 14 days after your return has been registered, provided that we have received the returned product in good condition.

EXCHANGES
Would you like a different colour or model? Please contact us at info@sorelleyewear.com.

We're happy to help.

DAMAGED OR INCORRECT PRODUCT RECEIVED
Have you received a damaged or incorrect product? We are sorry to hear that.
Please contact us within 48 hours of receiving your order at info@sorelleyewear.com and include a photo of the issue.

We will resolve the matter as quickly as possible.